Le FLAMME (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, leflamme.co.uk, or make a reservation with us.
1. Information We Collect
We may collect the following types of personal data:
- Reservation data — your name, email address, telephone number, party size, reservation date, and any notes or additional information you provide through our booking form.
- Recruitment data — your contact details, CV, and any other information you choose to provide when applying for a position through our careers form.
- Technical data — information such as your IP address, browser type, and pages visited. This information may be collected through server logs and anti-spam and security measures.
2. How We Use Your Data
We use your personal data for the following purposes:
- Reservations — to confirm, manage, and administer your bookings.
- Enquiries — to respond to questions, requests, and other communications you send to us.
- Recruitment — to review and assess job applications submitted through our careers form.
- Security and spam prevention — to protect our website and forms from spam, abuse, and other security threats, including through measures such as reCAPTCHA and rate limiting.
3. Legal Basis (UK GDPR)
We process your personal data on the following legal bases:
- Consent — where you voluntarily provide information through one of our forms, where consent is the appropriate legal basis.
- Legitimate interests — where processing is necessary for purposes such as responding to enquiries, preventing fraud and spam, maintaining website security, and protecting our business and users.
- Contractual necessity — where processing is necessary to manage, confirm, and administer your reservation or otherwise provide services you have requested.
4. Data Sharing
We do not sell, rent, or otherwise trade your personal data. We only share your information with trusted third parties where necessary to operate our website, provide our services, or comply with legal obligations:
- Hostinger — provides our website hosting, server infrastructure, and email delivery services.
- Google reCAPTCHA — helps protect our website and forms from spam and abuse. Its processing of data is subject to Google’s Privacy Policy.
- Law enforcement and authorities — where disclosure is required by law, regulation, legal process, or a valid request from a competent authority.
5. Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and in accordance with our legal and operational requirements.
- Reservation records — retained for up to 24 months from the date of the reservation.
- Job applications — retained for up to 12 months from the date of submission, unless you request earlier deletion.
6. Your Rights
Under the UK GDPR, you have certain rights in relation to your personal data. These may include the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Request deletion of your personal data, where applicable.
- Restrict how we process your personal data in certain circumstances.
- Receive or transfer your personal data in a structured, commonly used, and machine-readable format, where applicable.
- Object to certain types of processing, including processing based on legitimate interests.
- Withdraw your consent at any time where we rely on consent as the legal basis for processing.
To exercise any of these rights, please contact us at info@leflamme.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been handled in breach of applicable data protection law.
7. Cookies
Our website uses essential cookies and similar technologies where necessary to provide core functionality and protect our forms and services.
We also use Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA may process certain technical information in accordance with Google’s privacy policy.
We do not use advertising or analytics cookies unless you have provided your consent.
8. Contact
Le FLAMME — Wolverhampton
280 Penn Road, Wolverhampton, WV4 4AD
Phone: 01902 334348
Email: info@leflamme.co.uk